Review of Energy Consumers Australia

Publication date: Thursday, 22nd March 2018.

The Council agreed to establish a national energy consumer advocacy body on 13 December 2013 based on the Proposal for a National Energy Consumer Advocacy Body. This report was developed by independent advisors in consultation with consumer groups and other stakeholders as part of the energy market reform package agreed by Energy Ministers in 2012.

Energy Consumers Australia (ECA) was established as a company limited by guarantee on 30 January 2015, and assumed the responsibilities of the former Consumer Advocacy Panel, which was closed on ECA’s establishment.

The Council considered the establishment of a national energy consumer advocacy body was an important step towards increasing consumer advocacy on national energy market matters of strategic importance and material consequence for energy consumers, in particular, households and small business consumers.

In accordance with ECA’s Constitution, the Council conducted an independent review into ECA’s first three years of operation.

The preliminary stage of the review was completed in June 2018 and assessed the effectiveness of ECA’s organisational structure, governance arrangements and operational performance.

The final stage of the review was completed in March 2019 and assessed the effectiveness of the ECA in undertaking its activities, in performing against stakeholder expectations and in its grant allocation functions.

The next step is for the ECA to prepare a response to the review for Council’s consideration. Any questions can be directed to the COAG Energy Council via email at

ECA’s Constitution, the review’s Terms of Reference and related reports can all be found below.


At the 22nd Energy Council meeting, Ministers agreed to endorse the ECA Review Implementation Plan, which can be found below.


Council Priority Issue